Live - No Connectivity Error when accessing Documents for some customers

Incident Report for SafetyChain

Resolved

This incident has been resolved. Some customers were not able to open Supplier submitted documents. The issue was present from approximately 3:30 AM to 8:30 AM ET.

All documents are now opening without error for all users.

Posted Sep 04, 2026 - 09:03 EDT

This incident affected: Web and LINK.